FAQ

you've got questions, we've got answers.

Read below for some answers to our most frequently asked questions.
If your question is not answered below, please fill out a contact form and we'll get with you as soon as possible.
  • How do I surrender an animal?

    As a no-kill shelter, we are constantly full and cannot accept your pet immediately. To surrender a pet, email rehome@ghhs.org. Include the animal's age, breed, weight/size, vaccination status, whether they are spayed/neutered, your reason for surrender, a current photo, and any other relevant information (deadline for surrender, any behavioral issues, etc.). We will contact you if we have space and your animal has been deemed adoptable. Surrendering is by appointment only. Please bring all vet records, a completed Surrender Form, and any other relevant documents. Cats must have a current negative FIV/FELV test (either vet-provided or $25), and dogs need to have a current negative heartworm test (either vet-provided or $25).

  • I found a stray animal; can I bring it to GHHS?

    No. By Madison county ordinance, all misplaced or stray animals must go to Huntsville Animal Services. There is a 7-day holding period to find the owner, and then the animal may be placed for adoption or transferred to another facility.

  • Does GHHS euthanize?

    No. We are a no-kill shelter and do not euthanize any of our shelter pets except in rare instances of extreme illness or injury when it would be inhumane to allow these animals to suffer.

  • Do you have to spay or neuter your animals?

    Yes. Alabama State Law requires all cats and dogs be spayed or neutered before adoption. We cannot adopt intact animals. This measure helps with overpopulation and overcrowding in our community.

  • How do I report animal cruelty?

    GHHS does not have any legal jurisdiction in Madison County. Please contact Huntsville Animal Services or fill out their online form.

  • Do you provide vet care/spay & neutering/boarding?

    GHHS does not provide medical care of any kind to animals not in our care. For low-cost spay or neuters, visit the Spay and Neuter Action Program (SNAP) website. GHHS does not provide boarding or grooming services. North Alabama Spay & Neuter Clinic has reopened! Call 256-489-0418 to schedule an appointment for a low-cost spay or neuter.

  • What is GHHS’ mission?

    GHHS is a 501(c)3 no-kill animal shelter dedicated to furthering the humane care and treatment of animals and providing adoption services for unwanted animals. GHHS was established in 1969 and operates with a small staff under a governing Board of Directors.

  • Finding Rover

    Finding Rover is a free app that uses facial recognition to reunite lost dogs with their owners. Our partnership allows for automatic dog profiles, which transfer to the new owner upon adoption. Finding Rover is a great way to reconnect owners far and wide. You can download at App Store (Apple) or Google Play (Android) and sign up for a free account.

  • Combined Federal Campaign (CFC) for Tennessee Valley

    GHHS has been a proud member of the Tennessee Valley CFC for over 5 years. We greatly appreciate all our supporters on Redstone Arsenal. Our CFC number is 34794.

  • Shelter Animals Count

    Shelter Animals Count is a new, collaborative initiative formed by a diverse group of stakeholders to create and share a national database of sheltered animal statistics, providing facts, and enabling insights that will save lives. GHHS participates by submitting monthly data reports of adoptions & surrenders. 

  • GuideStar

    GHHS is a proud Gold-level member of GuideStar. We have publicly posted our finances & business practices, and encourage transparency for all. To view our stats, click here.

  • Better Business Bureau

    The Greater Huntsville Humane Society has proudly been an accredited been member of the Better Business Bureau of Alabama since 2004 and meets all 20 of the Standards for Charities. See Full Profile Here.

Still have a question?

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The GHHS Thrift Store is located behind the shelter. Open Monday- Saturday 9:30 AM – 4:30 PM. Donations accepted 10 AM – 4 PM. Call the Thrift Store at 256-881-3888.

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Hours
Monday 10:00 AM — 04:30 PM
Tuesday 10:00 AM — 04:30 PM
Wednesday 10:00 AM — 04:30 PM
Thursday 10:00 AM — 04:30 PM
Friday 10:00 AM — 04:30 PM
Saturday 10:00 AM — 04:30 PM
Sunday Closed
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