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Director of Retail Operations

The Greater Huntsville Humane Society strives to create a positive workplace for all who are eager to lend a hand to those with tails in our care. Employees at GHHS believe in the use of rescue, training, adoption, education, and advocacy to ensure the humane treatment and welfare of all animals.

The Greater Huntsville Humane Society (GHHS) is an Equal Employment Opportunity Employer. This means that all persons are eligible to be employed, promoted or discharged, without regard to their sex, sexual orientation, race, religion, disability, age, ancestry, serious medical condition, gender identity, or national origin.

To apply, send your résumé to GHHS by email ([email protected]).
Job Details
Reports to
CEO
Supervises
Thrift Store Manager, Volunteers, and Vendors
Job Classification
Full-time, Salary with Benefits
Pay Range
$28,000+, with benefits

Position Summary:  As the Director of Retail Operations, you must be a customer service-oriented professional who is focused on the successful execution of financial, promotional, and operational aspects of store management.

The ideal candidate will create a positive customer experience, meet and/or exceed sales and revenue goals, and develop and support donor, volunteer, and employee engagement, while actively seeking to further the mission of GHHS.

 

Responsibilities:

  • Business Development
    • Achieving financial objectives
    • Creating engaging in-store displays
    • Cultivating professional skills and establishes personal networks
    • Developing business strategies and plans to attract new customers, expand store traffic, and enhance profitability
    • Encouraging donations
    • Pricing policies and strategies
    • Promotional strategies
  • Store Operations
    • Addressing customer complaints and service recovery
    • Buying inventory and branded merchandise
    • Compliance with legal requirements such as tax exemptions, etc.
    • Data analysis and review (such as sales results, buying trends, and operations costs)
    • Financial oversight (such as, cash handling and balancing drawer)
    • Managing inventory and relations with vendors
    • Managing and promoting online sales and shipping, where necessary
    • Performing donation intake
    • Performing purchase and return transactions when cash register is unmanned
    • Providing a safe and clean shopping and working environment for employees and volunteers
    • Reporting sales monthly to the CEO who then reports to the board
    • Scheduling of staff and volunteers to allow the Director of Retail Operation to delegate tasks and have a robust team to help
  • Personnel Administration
    • Supervisory responsibilities: Work direction and task delegation
    • Coaching/motivating/developing employees
    • Evaluation/performance reviews for subordinates: corrective actions, and so on, if and where necessary
    • Working with volunteers (including store operations orientation and training)
  • Partner with other GHHS staff such as the Director of Advancement on advertising strategies and execution of special sales, events, trunk shows, etc., the Volunteer Coordinator regarding adjunct staffing requirements, Financial Operations on budgetary issues, and CEO on any other concerns or issues.
  • Align with, follow, and enforce GHHS policies and procedures as a leader within our organization.
 

Skills:

  • A passion for non-profit work, community involvement, and animal welfare
  • Ability to effectively lead a team and work with a larger organizational team and Board of Directors
  • An innovation-based mind-set and creative sales ideas
  • Excellent communication and interpersonal skills
  • Exceptional customer experience and service skills
  • Results driven
  • Technology acumen, ability and willingness to learn POS software(s) and donor retention software(s)
 

Qualifications:

  • Education
    • An Associate degree or higher in a relevant field (such as retail merchandising, marketing, business administration)
    • A minimum of 3 years of experience working in a retail environment, ideally in a managerial role
  • Direct experience with…
    • Customer engagement and service
    • General office technology (such as email)
    • Performance metrics and reporting
    • Retail business management processes
    • Retail merchandising
    • Retail store operations (including tasks such as inventory control and ordering)
    • Special promotions and event planning and execution
    • Technology (point of sale systems, scheduling systems, bar code printers and readers, and other store operations systems)
    • Vendor management and relations

 

To apply, send your résumé to GHHS by email ([email protected]).
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