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Director of Retail Operations

Position Summary:  


As the Director of Retail Operations, you must be a customer service-oriented professional who is focused on the successful execution of financial, promotional, and operational aspects of store management.

The ideal candidate will create a positive customer experience, meet and/or exceed sales and revenue goals, and develop and support donor, volunteer, and employee engagement, while actively seeking to further the mission of GHHS.


Position:           Director of Retail Operations

Reports to:       CEO

Compensation Category:  Salary, with benefits       

Pay Range:        $28,000 – $30,000 plus benefits



Direct Reports 

• 1 full-time employee: Retail Manager

• Volunteers (adjunct staff) as needed to successfully run store operations


• Vendors who support store operations



  • Business Development
    • Achieving financial objectives
    • Creating engaging in-store displays
    • Cultivating professional skills and establishes personal networks
    • Developing business strategies and plans to attract new customers, expand store traffic, and enhance profitability
    • Encouraging donations
    • Pricing policies and strategies
    • Promotional strategies
  • Store Operations
    • Addressing customer complaints and service recovery
    • Buying inventory and branded merchandise
    • Compliance with legal requirements such as tax exemptions, etc.
    • Data analysis and review (such as sales results, buying trends, and operations costs)
    • Financial oversight (such as, cash handling and balancing drawer)
    • Managing inventory and relations with vendors
    • Managing and promoting online sales and shipping, where necessary
    • Performing donation intake
    • Performing purchase and return transactions when cash register is unmanned
    • Providing a safe and clean shopping and working environment for employees and volunteers
    • Reporting sales monthly to the CEO who then reports to the board
    • Scheduling of staff and volunteers to allow the Director of Retail Operation to delegate tasks and have a robust team to help
  • Personnel Administration
    • Supervisory responsibilities: Work direction and task delegation
    • Coaching/motivating/developing employees
    • Evaluation/performance reviews for subordinates: corrective actions, and so on, if and where necessary
    • Working with volunteers (including store operations orientation and training)
  • Partner with other GHHS staff such as the Director of Advancement on advertising strategies and execution of special sales, events, trunk shows, etc., the Volunteer Coordinator regarding adjunct staffing requirements, Financial Operations on budgetary issues, and CEO on any other concerns or issues.
  • Align with, follow, and enforce GHHS policies and procedures as a leader within our organization.


  • A passion for non-profit work, community involvement, and animal welfare
  • Ability to effectively lead a team and work with a larger organizational team and Board of Directors
  • An innovation-based mind-set and creative sales ideas
  • Excellent communication and interpersonal skills
  • Exceptional customer experience and service skills
  • Results driven
  • Technology acumen, ability and willingness to learn POS software(s) and donor retention software(s)


  • Education
    • An Associate degree or higher in a relevant field (such as retail merchandising, marketing, business administration)
    • A minimum of 3 years of experience working in a retail environment, ideally in a managerial role
  • Direct experience with…
    • Customer engagement and service
    • General office technology (such as email)
    • Performance metrics and reporting
    • Retail business management processes
    • Retail merchandising
    • Retail store operations (including tasks such as inventory control and ordering)
    • Special promotions and event planning and execution
    • Technology (point of sale systems, scheduling systems, bar code printers and readers, and other store operations systems)
    • Vendor management and relations


To submit your resume for consideration please download and print this application.

Return completed application and your résumé to GHHS by email ([email protected]) or fax (256-881-5210).

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