Position Summary: Responsible for providing administrative support to ensure efficient operations of the Greater Huntsville Humane Society front desk.
Responsibilities:
- Provide customer service to all GHHS visitors and callers.
- Support all departments with administrative assistance, as needed.
- Answer phones, taking/relaying “live” or voicemail recorded messages to appropriate staff.
- Maintain cleanliness and tidiness of the lobby, front porch, and guest restroom.
- Assist Animal Care Staff with the adoption process (e.g., vet references) and be a critter-sitter!
- Responsible for training new front desk volunteers on protocols, policies, and procedures.
- Ensures front desk supplies stay updated, in working order, cleaned/sanitized where applicable, and fully stocked.
- Communicates regularly with the Volunteer Coordinator about the status and progress of the volunteers and related issues.
Qualifications:
- Possess a passion for animal welfare and advocacy.
- High school or General Education Degree (GED) required, relevant degree preferred.
- Boast literacy in Microsoft Office, Google Drive and iPads.
- Ability to learn Shelterluv and Corona software.
- Familiarity with communication platforms such as Zoom and Slack.
- Excellent oral and written communication skills.
- Ability to work independently as well as collaboratively and productively with GHHS staff, volunteers, stakeholders, and the Huntsville community.
- Must be comfortable and willing to interact with the public, fosters, adopters, volunteers, etc.
- Must possess a strong work ethic and positive attitude.
- Ability to read and comprehend simple instructions, and not need to be micromanaged.
- Ability to effectively present information to co-workers and the general public.
- Requires considerable skill in the application of office methods and procedures.