Position Summary: Responsible for providing administrative support to ensure efficient operations of the Greater Huntsville Humane Society front desk.

Responsibilities:

• Provide customer service to all GHHS visitors and callers.
• Support all departments with administrative assistance, as needed.
• Answer phones, taking/relaying “live” or voicemail recorded messages to appropriate staff.
• Maintain cleanliness and tidiness of the lobby, front porch, and guest restroom.
• Assist Animal Care Staff with the adoption process (e.g., vet references) and be a critter-sitter!
• Responsible for training new front desk volunteers on protocols, policies, and procedures.
• Ensures front desk supplies stay updated, in working order, cleaned/sanitized where applicable, and fully stocked.
• Communicates regularly with the Volunteer Coordinator about the status and progress of the volunteers and related issues.

Qualifications:

• Possess a passion for animal welfare and advocacy.
• High school or General Education Degree (GED) required, relevant degree preferred.
• Boast literacy in Microsoft Office, Google Drive and iPads.
• Ability to learn Shelterluv and Corona software.
• Familiarity with communication platforms such as Zoom and Slack.
• Excellent oral and written communication skills.
• Ability to work independently as well as collaboratively and productively with GHHS staff, volunteers, stakeholders, and the Huntsville community.
• Must be comfortable and willing to interact with the public, fosters, adopters, volunteers, etc.
• Must possess a strong work ethic and positive attitude.
• Ability to read and comprehend simple instructions, and not need to be micromanaged.
• Ability to effectively present information to co-workers and the general public.
• Requires considerable skill in the application of office methods and procedures.