Store Manager, Three Tails ReSale

Position Summary: Responsible for providing administrative support to ensure efficient operations of the Greater Huntsville Humane Society front desk.

The ideal candidate will create a positive customer experience, meet and/or exceed sales and
revenue goals, as well as develop and support employee, volunteer, and donor engagement
while actively seeking to further the mission of GHHS.

Responsibilities:

• Business Development

  • Achieve financial objectives

  • Enhance profitability

  • Develop strategies and action plans to attract new customers and increase store traffic

  • Establish donor channels – make Three Tails THE place to donate gently used items

  • Utilize online channels and social media to increase store presence within the community

  • Perform other duties as requested

• Operations

  • Perform regular data analysis and review regarding sales results

  • Provide monthly sales reporting to CEO

  • Partner with office location, condo association to maintain building structure and develop positive relationships with other condo tenants

  • Create engaging in-store displays

  • Work in partnership with GHHS marketing team members, develop promotional strategies

  • Develop pricing strategies and processes

  • Balance cash drawers

  • Maintain compliance with any legal requirements (such as tax exemptions, inventory control and reporting, team management, and so on)

  • Order and maintain necessary office supplies

  • Oversee and optimize the use of point of sale systems and other store-related technology

  • Address customer and volunteer complaints and perform appropriate service recovery

  • Provide a safe and clean shopping and working environment for customers, employees, and volunteers

  • Oversee continuous store improvement efforts 

• Team Management

  • Give clear direction

  • Hire new team members (as necessary)

  • Set work schedules

  • Manage team members and volunteers with respect

  • Ensure that team members and volunteers are in compliance with performance expectations

  • Conduct team member performance reviews and corrective actions (as necessary)

  • Coach, motivate, and develop employees

  • Establish a positive work environment for customers, employees, and volunteers

• Personal Development
  • Demonstrate a willingness to enhance and grow professional skills

  • Be open to coaching and feedback

Qualifications:

• Retail management experience
• Excellent communication and interpersonal skills
• Computer skills including office applications
• Passion for animal welfare, non-profit work, and community involvement
• Collaborative management style
• Willingness to accept change and look for continuous improvement opportunities