Store Manager, Three Tails ReSale

The Greater Huntsville Humane Society strives to create a positive workplace for all who are eager to lend a hand to those with tails in our care. Employees at GHHS believe in the use of rescue, training, adoption, education, and advocacy to ensure the humane treatment and welfare of all animals.

The Greater Huntsville Humane Society (GHHS) is an Equal Employment Opportunity Employer. This means that all persons are eligible to be employed, promoted or discharged, without regard to their sex, sexual orientation, race, religion, disability, age, ancestry, serious medical condition, gender identity, or national origin.

To apply, send your résumé to GHHS by email (resumes@ghhs.org).

Thrift Store Manager

PositionThree Tails ReSale, Store Manager
Reports toCEO
SupervisesDonations Coordinator, Thrift Store Associates, Volunteers
Job ClassificationFull Time Hourly
Pay Range$32,000 – $37,000 Annually, performance bonus eligible

Position Summary: Responsible for providing administrative support to ensure efficient operations of the Greater Huntsville Humane Society front desk.

The ideal candidate will create a positive customer experience, meet and/or exceed sales and
revenue goals, as well as develop and support employee, volunteer, and donor engagement
while actively seeking to further the mission of GHHS.


  • Business Development

    • Achieve financial objectives

    • Enhance profitability

    • Develop strategies and action plans to attract new customers and increase store traffic

    • Establish donor channels – make Three Tails THE place to donate gently used items

    • Utilize online channels and social media to increase store presence within the community

    • Perform other duties as requested

  • Operations

    • Perform regular data analysis and review regarding sales results

    • Provide monthly sales reporting to CEO

    • Partner with office location, condo association to maintain building structure and develop positive relationships with other condo tenants

    • Create engaging in-store displays

    • Work in partnership with GHHS marketing team members, develop promotional strategies

    • Develop pricing strategies and processes

    • Balance cash drawers

    • Maintain compliance with any legal requirements (such as tax exemptions, inventory control and reporting, team management, and so on)

    • Order and maintain necessary office supplies

    • Oversee and optimize the use of point of sale systems and other store-related technology

    • Address customer and volunteer complaints and perform appropriate service recovery

    • Provide a safe and clean shopping and working environment for customers, employees, and volunteers

    • Oversee continuous store improvement efforts 

  • Team Management

    • Give clear direction

    • Hire new team members (as necessary)

    • Set work schedules

    • Manage team members and volunteers with respect

    • Ensure that team members and volunteers are in compliance with performance expectations

    • Conduct team member performance reviews and corrective actions (as necessary)

    • Coach, motivate, and develop employees

    • Establish a positive work environment for customers, employees, and volunteers

  • Personal Development
    • Demonstrate a willingness to enhance and grow professional skills
    • Be open to coaching and feedback


  • Retail management experience
  • Excellent communication and interpersonal skills
  • Computer skills including office applications
  • Passion for animal welfare, non-profit work, and community involvement
  • Collaborative management style
  • Willingness to accept change and look for continuous improvement opportunities
To apply, send your résumé to GHHS by email (resumes@ghhs.org)
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