Position Summary: Responsible for providing administrative support to ensure efficient operations of the Greater Huntsville Humane Society front desk.
The ideal candidate will create a positive customer experience, meet and/or exceed sales and
revenue goals, as well as develop and support employee, volunteer, and donor engagement
while actively seeking to further the mission of GHHS.
Responsibilities:
Business Development
Achieve financial objectives
Enhance profitability
Develop strategies and action plans to attract new customers and increase store traffic
Establish donor channels – make Three Tails THE place to donate gently used items
Utilize online channels and social media to increase store presence within the community
Perform other duties as requested
Operations
Perform regular data analysis and review regarding sales results
Provide monthly sales reporting to CEO
Partner with office location, condo association to maintain building structure and develop positive relationships with other condo tenants
Create engaging in-store displays
Work in partnership with GHHS marketing team members, develop promotional strategies
Develop pricing strategies and processes
Balance cash drawers
Maintain compliance with any legal requirements (such as tax exemptions, inventory control and reporting, team management, and so on)
Order and maintain necessary office supplies
Oversee and optimize the use of point of sale systems and other store-related technology
Address customer and volunteer complaints and perform appropriate service recovery
Provide a safe and clean shopping and working environment for customers, employees, and volunteers
Oversee continuous store improvement efforts
Team Management
Give clear direction
Hire new team members (as necessary)
Set work schedules
Manage team members and volunteers with respect
Ensure that team members and volunteers are in compliance with performance expectations
Conduct team member performance reviews and corrective actions (as necessary)
Coach, motivate, and develop employees
Establish a positive work environment for customers, employees, and volunteers
- Personal Development
- Demonstrate a willingness to enhance and grow professional skills
Be open to coaching and feedback
Qualifications:
- Retail management experience
- Excellent communication and interpersonal skills
- Computer skills including office applications
- Passion for animal welfare, non-profit work, and community involvement
- Collaborative management style
- Willingness to accept change and look for continuous improvement opportunities