Position Summary: As a Retail Operations Associate, you must be a customer service-oriented professional who is focused on promotional and operational functions.
The ideal candidate will deliver a positive customer experience and positively engage with the public, donors, volunteers, and other GHHS staff as well as actively seek to support the mission of GHHS.
Responsibilities:
- Business Development
- Support
- Achieving financial objectives
- Creating engaging in-store displays
- Developing business strategies and plans to attract new customers, expand store traffic, and enhance profitability
- Encouraging donations
- Store Operations
- Addressing customer complaints and service recovery
- Logging and monitoring inventory
- Performing donation intake
- Performing purchase and return transactions
- Supporting online sales
- Partner with other GHHS staff
- Follow GHHS policies and procedures
- Support
Skills:
- A passion for non-profit work and community involvement
- An innovation-based mind-set
- Excellent communication and interpersonal skills
- Exceptional customer experience and service skills
- Industry acumen
- Results driven
- Technology acumen
- The ability to work with a larger team that includes volunteers
Qualifications:
- Education
- A high school diploma or higher
- A minimum of 2 years of experience working in a retail environment
- Direct experience with…
- Customer service
- General office technology (such as email)
- Retail store operations (including tasks such as inventory control and purchase/return transactions)
- Technology (point of sale systems, bar code printers and readers, and other store operations systems)
- Vendor relations