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Retail Operations – Manager/Associate

The Greater Huntsville Humane Society strives to create a positive workplace for all who are eager to lend a hand to those with tails in our care. Employees at GHHS believe in the use of rescue, training, adoption, education, and advocacy to ensure the humane treatment and welfare of all animals.

The Greater Huntsville Humane Society (GHHS) is an Equal Employment Opportunity Employer. This means that all persons are eligible to be employed, promoted or discharged, without regard to their sex, sexual orientation, race, religion, disability, age, ancestry, serious medical condition, gender identity, or national origin.

To apply, send your résumé to GHHS by email ([email protected]).
Job Details
Reports to
Thrift Store Manager
Job Classification
Full Time, Salary
Pay Range
$20,000+, with benefits

Position Summary:  As a Retail Operations Associate, you must be a customer service-oriented professional who is focused on promotional and operational functions.

The ideal candidate will deliver a positive customer experience and positively engage with the public, donors, volunteers, and other GHHS staff as well as actively seek to support the mission of GHHS.



  • Business Development
    • Support
      • Achieving financial objectives
      • Creating engaging in-store displays
      • Developing business strategies and plans to attract new customers, expand store traffic, and enhance profitability
      • Encouraging donations
    • Store Operations
      • Addressing customer complaints and service recovery
      • Logging and monitoring inventory
      • Performing donation intake
      • Performing purchase and return transactions
      • Supporting online sales
    • Partner with other GHHS staff
    • Follow GHHS policies and procedures



  • A passion for non-profit work and community involvement
  • An innovation-based mind-set
  • Excellent communication and interpersonal skills
  • Exceptional customer experience and service skills
  • Industry acumen
  • Results driven
  • Technology acumen
  • The ability to work with a larger team that includes volunteers



  • Education
    • A high school diploma or higher
    • A minimum of 2 years of experience working in a retail environment
  • Direct experience with…
    • Customer service
    • General office technology (such as email)
    • Retail store operations (including tasks such as inventory control and purchase/return transactions)
    • Technology (point of sale systems, bar code printers and readers, and other store operations systems)
    • Vendor relations


To apply, send your résumé to GHHS by email ([email protected]).
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