Employment

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To apply, send your résumé to GHHS by email (resumes@ghhs.org) or fax (256-881-5210).

Retail Operations - Manager/Associate

Position Summary:  

As a Retail Operations Associate, you must be a customer service-oriented professional who is focused on promotional and operational functions.

The ideal candidate will deliver a positive customer experience and positively engage with the public, donors, volunteers, and other GHHS staff as well as actively seek to support the mission of GHHS.

 

Position:           Retail Operations – Manager/Associate

Reports to:       Director of Retail Operations

Compensation Category:  Salary, with benefits       

Pay Range:        $20,000 – $26,000 plus benefits

 

 

Direct Reports 

• None, although you will sometimes direct volunteers

 

Responsibilities:

  • Business Development
    • Support
      • Achieving financial objectives
      • Creating engaging in-store displays
      • Developing business strategies and plans to attract new customers, expand store traffic, and enhance profitability
      • Encouraging donations
    • Store Operations
      • Addressing customer complaints and service recovery
      • Logging and monitoring inventory
      • Performing donation intake
      • Performing purchase and return transactions
      • Supporting online sales
    • Partner with other GHHS staff
    • Follow GHHS policies and procedures

 

Skills:

  • A passion for non-profit work and community involvement
  • An innovation-based mind-set
  • Excellent communication and interpersonal skills
  • Exceptional customer experience and service skills
  • Industry acumen
  • Results driven
  • Technology acumen
  • The ability to work with a larger team that includes volunteers

 

Qualifications:

  • Education
    • A high school diploma or higher
    • A minimum of 2 years of experience working in a retail environment
  • Direct experience with…
    • Customer service
    • General office technology (such as email)
    • Retail store operations (including tasks such as inventory control and purchase/return transactions)
    • Technology (point of sale systems, bar code printers and readers, and other store operations systems)
    • Vendor relations

 

To apply, send your résumé to GHHS by email (resumes@ghhs.org) or fax (256-881-5210).
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