Position Summary:  

As a Retail Operations Associate, you must be a customer service-oriented professional who is focused on promotional and operational functions.

The ideal candidate will deliver a positive customer experience and positively engage with the public, donors, volunteers, and other GHHS staff as well as actively seek to support the mission of GHHS.

Position:           Retail Operations – Manager/Associate

Reports to:       Director of Retail Operations

Compensation Category:  Salary, with benefits       

Pay Range:        $20,000 – $26,000 plus benefits

Direct Reports 

• None, although you will sometimes direct volunteers

Responsibilities:

• Business Development
  • Support
    • Achieving financial objectives
    • Creating engaging in-store displays
    • Developing business strategies and plans to attract new customers, expand store traffic, and enhance profitability
    • Encouraging donations
  • Store Operations
    • Addressing customer complaints and service recovery
    • Logging and monitoring inventory
    • Performing donation intake
    • Performing purchase and return transactions
    • Supporting online sales
  • Partner with other GHHS staff
  • Follow GHHS policies and procedures

Skills:

• A passion for non-profit work and community involvement
• An innovation-based mind-set
• Excellent communication and interpersonal skills
• Exceptional customer experience and service skills
• Industry acumen
• Results driven
• Technology acumen
• The ability to work with a larger team that includes volunteers

Qualifications:

• Education
  • A high school diploma or higher
  • A minimum of 2 years of experience working in a retail environment
• Direct experience with…
  • Customer service
  • General office technology (such as email)
  • Retail store operations (including tasks such as inventory control and purchase/return transactions)
  • Technology (point of sale systems, bar code printers and readers, and other store operations systems)
  • Vendor relations